Why should I care about “managing change?”

Can’t we just get to the business of DOING IT, already?
The wired world has plenty of pundits who will tell you that if newspapers would just get with the program and truly embrace the Web they could reverse their staggering recent declines and find a way to make money.  If they would just open themselves up to greater [...]

If Wal-Mart can do it, for crying out loud, so can we.

To state the obvious: Openness and personality aren’t words that naturally come to mind when one thinks about Wal-Mart, of all businesses.
However, it appears that even this retail behemoth has embraced what one might call a form of transparency and heeded the call of many Internet researchers who note that authenticity, personality, and interactivity are [...]